Refund policy

At Hub4Value, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us as soon as possible so we can assist you.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of receiving your order.

Please include:

Your order number

A description of the problem

Clear photos or videos showing the issue

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

If you wish to return an item because you have changed your mind, please contact us before sending anything back. Returns must be approved by Hub4Value first.

The item should generally be unused and in its original condition and packaging. 

Return eligibility and any applicable costs will depend on the circumstances of the return and applicable consumer law.

Once your return or refund request has been approved, we will let you know the next steps.

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider or bank.

Important

Please do not send products back without contacting us first. We cannot guarantee that an unapproved return can be processed.

Nothing in this policy limits or excludes any rights you may have under applicable South African consumer protection laws.

For any return or refund questions, please contact Hub4Value through our Contact Us page.